Cognit Learning Hub
Marcus R.Center
Harbor Academy ProgramCenter Operations
Operating contextNorthfieldHarbor
MCMaya Chen

Center Support · Harbor Academy Program

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New support request

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Context: Harbor Academy Program

Active requests

Announcement audience review

Waiting for Center
Reference
HBR-2041
Priority
Normal
Created
Sep 1, 2026
Product area
Communication

Latest updatePlease confirm which Harbor program Families should receive the announcement.

View message history
  1. LatestSupport requested the intended audience.
  2. EarlierHarbor submitted the original question.

Attachment: schedule-example.png · 184 KB

Service availability

System status

Updated 12 minutes ago
Core Center workflowsOperational

Classes, Attendance, and Reports are available.

Mobile schedule drawerKnown issue

Visual overlap can occur at 320px; no data is lost.

Notification deliveryMaintenance scheduled

Maintenance is scheduled for Sep 8.

FAQs and help topics

Find a focused answer

ReportsHow do I review a Coach report?

Open Reports, choose a report marked Needs attention or Ready for publication, review the Coach observation and evidence, then either publish it or send it back for clarification.

Attendance & Make-UpsHow do I confirm attendance?

Open Today → Attendance & Make-Ups, choose the class, and confirm each Student as Present, Late, or Absent. Qualifying reported absences are checked against Center policy automatically.

CommunicationHow do I contact a Family?

Open Communication and choose the Family conversation, or use Message Family / Prepare Family message from a Student, Attendance, or Billing record. Student and Course context carry into the draft automatically.

Attendance & Make-UpsWhat happens after a cancellation?

When a class is cancelled, Cognit identifies the enrolled Students and automatically adds Make-Up Tokens when Center policy qualifies them. Review the result under Today → Attendance & Make-Ups.

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